Last updated: January 2025
We are here to help with any questions about our products, your order, shipping, returns, or anything else related to your furniture purchase. Our team in Wichita, Kansas responds to every inquiry personally, typically within one business day. No automated replies, no offshore call centers. When you contact The Furniture Freaks, you reach people who know our catalog and can give you real guidance.
Call us at +1(316) 555-0199 during our business hours. We can help with product questions, order status, return requests, and furniture recommendations for your space. If we are on another call, leave a message and we will call you back the same business day.
Email us at info@thefurniturefreaks.com anytime. Email is ideal for detailed questions, order inquiries, and return requests. Include your order number if you are contacting us about an existing order. We respond to every email within one business day.
Use the contact form on this page to send us a message directly. Choose a subject that matches your inquiry so we can route it to the right team member. The form sends your message to our inbox and we will respond promptly.
Monday - Friday: 9:00 AM - 6:00 PM CST
Saturday: 10:00 AM - 4:00 PM CST
Sunday: Closed
Orders can be placed online 24 hours a day, 7 days a week. Orders placed outside business hours are processed the next business day.
The Furniture Freaks is located at 1234 E Douglas Ave, Wichita, KS 67211. We operate primarily as an online store, which allows us to keep overhead costs low and offer free shipping on every order. While we do not have a traditional showroom, our online catalog provides detailed product information, dimensions, and photos to help you make informed decisions.
To help us assist you quickly, please include the following in your message:
We respond to every email and phone message within one business day. During business hours, phone calls are answered directly. Emails sent outside business hours are answered the next business day.
Yes, if you contact us within 12 hours of placing your order, we can typically modify or cancel it before it ships. After 12 hours, the order may already be in processing and modifications may not be possible.
While we are not interior designers, our team can help you assess whether a specific piece will work in your space. Send us your room dimensions and any existing furniture you are trying to match, and we will give you our honest assessment.
If your order arrives damaged, contact us within 48 hours of delivery at info@thefurniturefreaks.com or +1(316) 555-0199. Include your order number and photos of the damage. We will arrange a free replacement or full refund. Read our Return Policy for full details.