Last updated: January 2025
The Furniture Freaks offers free standard shipping on every order to all 50 United States. There is no minimum purchase requirement and no hidden shipping fees. The price you see at checkout is the price you pay. We do not add handling charges, fuel surcharges, or residential delivery fees. Free shipping is our standard, not a limited-time promotion.
Orders are typically processed within 1-2 business days of placement. Processing time is the period required to prepare your order for shipment, including packaging, labeling, and carrier handoff. Orders placed on weekends or federal holidays are processed on the next business day.
You will receive an order confirmation email immediately after placing your order. Once your order is processed and shipped, you will receive a second email containing your tracking number and a link to track your package in real time.
Standard shipping typically takes 3-5 business days from the date your order ships. Delivery time is separate from processing time. For example, an order placed on Monday is typically processed by Wednesday and delivered by the following Tuesday or Wednesday.
Express shipping is available at checkout for $29.99. Express orders are delivered within 1-2 business days from the ship date. Express shipping does not speed up processing time, only transit time.
We currently ship to all 50 states within the United States. We do not offer international shipping at this time. We do not ship to PO boxes, APO/FPO addresses, or US territories (Puerto Rico, Guam, US Virgin Islands).
Once your order ships, you will receive an email with a tracking number and a link to the carrier tracking page. You can track your package from the moment it leaves our facility until it arrives at your door. If you have not received a tracking email within 3 business days of placing your order, check your spam folder first, then contact us at info@thefurniturefreaks.com.
Some larger furniture pieces may ship via freight carrier rather than standard parcel delivery. Freight shipments typically take 5-10 business days and may require a signature upon delivery. You will be notified by email if your order requires freight shipping. The freight carrier will contact you to schedule a delivery window.
If your order arrives damaged, please contact us within 48 hours of delivery at info@thefurniturefreaks.com or +1(316) 555-0199. Include your order number and clear photos of the damage, including the packaging. We will arrange for a replacement or full refund at no cost to you. Do not discard the original packaging until the issue is resolved, as the carrier may need to inspect it.
If your tracking number shows delivered but you have not received your package, please wait 2 business days from the marked delivery date. Carriers sometimes mark packages as delivered before they actually arrive. If the package has not arrived after 2 business days, contact us and we will open a claim with the carrier. We will either locate your package or send a replacement at no cost.
Please verify your shipping address carefully before placing your order. If an order is returned to us due to an incorrect or incomplete address, we will contact you to arrange re-shipment. Re-shipment to a corrected address is free. However, if the carrier charges a return fee for the incorrect address, that fee may be deducted from your refund if you choose to cancel instead of re-ship.
Yes. Every order, regardless of size or amount, ships free to all 50 states. There is no minimum purchase requirement.
If you contact us within 12 hours of placing your order, we can typically update the shipping address before the order ships. After 12 hours, the order may already be in processing and address changes may not be possible.
Standard parcel deliveries typically do not require a signature. The carrier will leave the package at your door. Freight deliveries do require a signature and the carrier will contact you to schedule a delivery window.
Yes, we ship to all 50 states including Alaska and Hawaii. Delivery to these states may take 5-7 business days rather than the standard 3-5.