Last updated: January 2025
The Furniture Freaks accepts returns within 30 days of the delivery date. If 30 days have passed since your order was delivered, unfortunately we cannot offer a refund or exchange. The 30-day window gives you time to live with the furniture, test it in your space, and decide whether it is right for your home.
To be eligible for a return, your item must meet the following conditions:
To start a return, contact us at info@thefurniturefreaks.com or call +1(316) 555-0199 with the following information:
We will review your request and, if eligible, send you a return shipping label via email within 1 business day. Print the label, package the item securely in its original packaging, and drop it off at the designated carrier location.
Once we receive and inspect your returned item, we will send you an email notification confirming receipt. If the return is approved, your refund will be processed within 3-5 business days and credited to your original payment method.
Depending on your bank or credit card issuer, it may take an additional 3-7 business days for the refund to appear in your account. We cannot expedite this timeline as it is controlled by your financial institution.
If your item arrives damaged or defective, you are not subject to the standard return conditions. Contact us within 48 hours of delivery at info@thefurniturefreaks.com with your order number and photos of the damage or defect. We will arrange one of the following at no cost to you:
Damaged items do not need to be returned unless the carrier requires an inspection. Do not discard the original packaging until we confirm the resolution.
We only replace items if they are defective or damaged. If you want to exchange a non-defective item for a different size, color, or product, you will need to return the original item for a refund and place a new order for the replacement.
For eligible returns, we provide a prepaid return shipping label at no cost to you. For returns due to customer preference (not damage or defect), a return shipping fee of $15 may be deducted from your refund. This fee covers the cost of the return shipping label and is clearly disclosed before you initiate the return.
Assembled furniture can be returned only if it arrived damaged or defective. If you assembled the furniture and simply changed your mind, it is not eligible for return. We recommend measuring your space and reviewing dimensions carefully before assembly.
We process refunds within 3-5 business days of receiving and inspecting the returned item. Your bank may take an additional 3-7 business days to post the refund to your account.
Contact us within 48 hours with photos of the damage. We will send a free replacement or process a full refund immediately. You do not need to return the damaged item unless the carrier requires an inspection.
Yes. If you contact us within 12 hours of placing your order, we can typically cancel it before it ships. After 12 hours, the order may already be in processing and cancellation may not be possible.